PRICING AND AVAILABILITY POLICY:
Pricing and availability are subject to change without notice and reserves the right to cancel any orders without assigning any reasons (and without charging you). Every effort has been made to ensure accuracy of information listed and Air Plants is not responsible for any errors contained therein.
PAYMENT POLICY:
We accept Cashiers checks, money orders, company check and personal checks are also accepted as means of payment. These should be sent along with a printout of your order and plus 7$ bank fees to: Orpaz Lihi, 254 Ben Gurion Rd. Givataim, Israel 53326.
In all cases, the product might not be shipped until the funds are totally cleared in Bank Account. For Cashier's check and money order payments, Air Plants usually releases orders immediately on receipt of the payment document. For company and personal checks, orders will be shipping only after funds are released from your financial institution to Air Plants. This could take up to 10 business days after receipt of payment by Air Plants. All checks returned unpaid will be subject up to $30.00 fee charged to you. Availability of the product might change while your payment is in transit or funds are being cleared and Air Plants can't reserve or guaranty continued availability.
INSURANCE:
All shipping prices don't include insurance. Insurance is available for an additional payment (as written below).
ORDER ACCEPTANCE POLICY:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Air Plants reserves the right at any time after receipt of your order to accept or decline your order for any reason. Air Plants reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All order placed over $100.00 must obtain pre approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require verifications or information before accepting any order.
CANCELLATION POLICY:
Once you place the order, we will proceed to ship from stock or place a purchase order to the manufacturer and have them ship directly to you. Since generally we are not allowed to return purchased items, we cannot accept cancellations. So please be sure about the purchase you are making. Once you do it, it is final. However,
- If you want to cancel the order before we have processed it in our system, we will gladly cancel it, but will need to charge you a $10 cancellation fee.
- If you want to cancel the order after we have processed in our system, but the product has not shipped yet: Provided that we can stop the shipment, we will gladly cancel your order, but will have to charge you a $25 cancellation fee.
- If product has shipped: NO CANCELLATION WILL BE POSSIBLE. Please refer to our Returns policy.
In case we can and do cancel your order, please insist on obtaining a cancellation notice from us in official email. Once the product has shipped, it is yours.
REPLACEMENTS POLICY:
Air Plants reserves the right to accept to replace a product, even if defective upon receipt. However, in most cases, if the product arrives defective or damaged & you call us within 48 hrs of receipt, we will give you instructions and send a replacement UPON receipt of damaged unit. In many cases you will need to cover the shipping cost of the damaged unit and we will cover the cost of shipping the replacement to you. Please only use UPS, DHL, or FEDEX, EMS or registered mail insure the product for the total amount including shipping and obtain and email us the Tracking number. If the product arrives in good condition and after some time malfunctions, you need to contact me for the best solution for you..
RETURN POLICY:
We cannot accept returns unless our supplier accepts it, and in case they do, we are usually subject to a high restocking fee. Therefore, please be advised that Air Plants is not obligated to accept returns nor to replace any product. Please contact the Manufacturer for warranty information.
However, we will make exceptions on a case-by-case basis. Assuming we accepted to give you a refund, we will still charge a re-stocking fee of 25% of the value of the product plus a $15 processing fee, and refund the difference. No freight cost (either way) will be refunded, which means that you have to pay for the return freight
SALES TAX:
No VAT or other sales tax will be charge except if you will pay in Israeli money or if you are an Israeli citizen.
SHIPPING POLICY:
Air Plants does not ship on Saturday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 7 to 14 business days.
